Some services are degraded

Last updated on Sep 18 at 05:53pm UTC

Web App (Europe Datacentre)
100.000% uptime

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Web App (United States Datacentre)
99.987% uptime

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Web App (Australia Datacentre)
99.999% uptime

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Web App (Singapore Datacentre)
100.000% uptime

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Previous incidents

Sep 18, 2025

Patient search indexing degraded

Degraded

Created Sep 03 at 04:33pm UTC

We are currently experiencing issues with search functionality in the UI of PracticeHub from our 3rd party search provider Algolia. This is causing any updates to your search database to not be reflected when searching, meaning any patients that are being created are unsearchable, and existing patients not being updated.

This is only affecting the actual search functionality in the header and on the calendar - to mitigate this we have reverted all accounts to our basic in-house search.

Onc...
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