Incidents reported on status page for PracticeHub https://status.practicehub.io/ https://d1lppblt9t2x15.cloudfront.net/logos/d9427a4be30764bfa38ed23dc62219d8.png https://status.practicehub.io/ en https://status.practicehub.io/ Tue, 16 Sep 2025 01:19:40 +0000 https://status.practicehub.io/#e5a9fc327a66079ec7e56d57c5e73b6ea57d944a9a58656d42ba704a884ceba7 Web App (Europe Datacentre) recovered https://status.practicehub.io/ Tue, 16 Sep 2025 01:15:42 +0000 https://status.practicehub.io/#e5a9fc327a66079ec7e56d57c5e73b6ea57d944a9a58656d42ba704a884ceba7 Web App (Europe Datacentre) went down https://status.practicehub.io/incident/717811 Wed, 03 Sep 2025 16:33:00 -0000 https://status.practicehub.io/incident/717811#6c054895dbbf24212412166eba3b5f1c7af4d568fe911d7e62e2ddaf5455ba1b We are currently experiencing issues with search functionality in the UI of PracticeHub from our 3rd party search provider Algolia. This is causing any updates to your search database to not be reflected when searching, meaning any patients that are being created are unsearchable, and existing patients not being updated. This is only affecting the actual search functionality in the header and on the calendar - to mitigate this we have reverted all accounts to our basic in-house search. Once the issues with Algolia are resolved, we will restore the previous search functionality. https://status.practicehub.io/incident/717811 Wed, 03 Sep 2025 16:33:00 -0000 https://status.practicehub.io/incident/717811#6c054895dbbf24212412166eba3b5f1c7af4d568fe911d7e62e2ddaf5455ba1b We are currently experiencing issues with search functionality in the UI of PracticeHub from our 3rd party search provider Algolia. This is causing any updates to your search database to not be reflected when searching, meaning any patients that are being created are unsearchable, and existing patients not being updated. This is only affecting the actual search functionality in the header and on the calendar - to mitigate this we have reverted all accounts to our basic in-house search. Once the issues with Algolia are resolved, we will restore the previous search functionality. https://status.practicehub.io/incident/717811 Wed, 03 Sep 2025 16:33:00 -0000 https://status.practicehub.io/incident/717811#6c054895dbbf24212412166eba3b5f1c7af4d568fe911d7e62e2ddaf5455ba1b We are currently experiencing issues with search functionality in the UI of PracticeHub from our 3rd party search provider Algolia. This is causing any updates to your search database to not be reflected when searching, meaning any patients that are being created are unsearchable, and existing patients not being updated. This is only affecting the actual search functionality in the header and on the calendar - to mitigate this we have reverted all accounts to our basic in-house search. Once the issues with Algolia are resolved, we will restore the previous search functionality. https://status.practicehub.io/incident/717811 Wed, 03 Sep 2025 16:33:00 -0000 https://status.practicehub.io/incident/717811#6c054895dbbf24212412166eba3b5f1c7af4d568fe911d7e62e2ddaf5455ba1b We are currently experiencing issues with search functionality in the UI of PracticeHub from our 3rd party search provider Algolia. This is causing any updates to your search database to not be reflected when searching, meaning any patients that are being created are unsearchable, and existing patients not being updated. This is only affecting the actual search functionality in the header and on the calendar - to mitigate this we have reverted all accounts to our basic in-house search. Once the issues with Algolia are resolved, we will restore the previous search functionality. https://status.practicehub.io/ Mon, 21 Jul 2025 11:20:24 +0000 https://status.practicehub.io/#a90c137ec390a283fb0823a2c403d8e2e494c6dc01781f5a413a156eddb08138 Web App (Australia Datacentre) recovered https://status.practicehub.io/ Mon, 21 Jul 2025 11:19:22 +0000 https://status.practicehub.io/#a90c137ec390a283fb0823a2c403d8e2e494c6dc01781f5a413a156eddb08138 Web App (Australia Datacentre) went down https://status.practicehub.io/incident/365538 Fri, 03 May 2024 13:14:00 -0000 https://status.practicehub.io/incident/365538#ce6ef7e5d6c5132c14c2c15f6c329b60449910accf7219ea874a3092495aeba1 We identified the root cause of this issue and have deployed a fix https://status.practicehub.io/incident/365538 Fri, 03 May 2024 13:14:00 -0000 https://status.practicehub.io/incident/365538#ce6ef7e5d6c5132c14c2c15f6c329b60449910accf7219ea874a3092495aeba1 We identified the root cause of this issue and have deployed a fix https://status.practicehub.io/incident/365538 Fri, 03 May 2024 13:14:00 -0000 https://status.practicehub.io/incident/365538#ce6ef7e5d6c5132c14c2c15f6c329b60449910accf7219ea874a3092495aeba1 We identified the root cause of this issue and have deployed a fix https://status.practicehub.io/incident/365538 Fri, 03 May 2024 13:14:00 -0000 https://status.practicehub.io/incident/365538#ce6ef7e5d6c5132c14c2c15f6c329b60449910accf7219ea874a3092495aeba1 We identified the root cause of this issue and have deployed a fix https://status.practicehub.io/incident/365538 Fri, 03 May 2024 12:56:00 -0000 https://status.practicehub.io/incident/365538#0d726f27a5330138b0be6358b30075de7c75fbf34146796eb81c7427550e42cf Web App and API currently unavailable https://status.practicehub.io/incident/365538 Fri, 03 May 2024 12:56:00 -0000 https://status.practicehub.io/incident/365538#0d726f27a5330138b0be6358b30075de7c75fbf34146796eb81c7427550e42cf Web App and API currently unavailable https://status.practicehub.io/incident/365538 Fri, 03 May 2024 12:56:00 -0000 https://status.practicehub.io/incident/365538#0d726f27a5330138b0be6358b30075de7c75fbf34146796eb81c7427550e42cf Web App and API currently unavailable https://status.practicehub.io/incident/365538 Fri, 03 May 2024 12:56:00 -0000 https://status.practicehub.io/incident/365538#0d726f27a5330138b0be6358b30075de7c75fbf34146796eb81c7427550e42cf Web App and API currently unavailable